How can we help you?

Spin Access offers a variety of cheaper ride rates to users with limited incomes. You will be asked to provide eligible documents indicating 

your status.

If you don’t have access to the internet, please call 1-888-262-5189.

I have a limited income and want to ride at a discount

The Spin Access application is available in the following languages.

I want to ride but I don’t have a smartphone and/or credit card.

No smartphone, no credit card: if you have a limited 
income and have received an Access code, you can use 
our text-based (SMS) system to unlock scooters. You can also use the SMS system if you already have ride credit on your account.

No smartphone, but you have a credit card: in certain cities only (see below under In-person visits), you may purchase Spin Access ride credit in person with cash (or credit and debit card, where available) at a local Spin office. The minimum purchase amount is $10. You can then use that ride credit via our SMS system to unlock and ride.

A smartphone but no credit card: you can use our app to get access to scooters, but may need to purchase a prepaid debit card to set yourself up in the app. Learn more about how to find a prepaid debit card that works for you. Some cities, you can purchase ride credit in cash (see below).

Photo of someone looking at the map in the Spin App

Unlocking a Ride

After you have been approved for Spin Access, you will receive a Spin Access promo code and can start riding with a discount immediately!

If you have a smartphone:

Step 01: Download the Spin app.

Step 02: Under “Free Rides” in the menu, select “Your promos”, then tap “Add Promo Code”.

Step 03: Enter the promotional code you received from spin-access@spin.pm

Step 04: Use the app to locate and unlock
a scooter.

Unlocking a Ride

Once you have a Spin Access promo code, you can use it in the 
following ways:

Closeup shot of two hands holding an orange smartphone with the Spin app displayed on screen

If you have a smartphone:

Step 01: Download the Spin app.

Step 02: Under “Free Rides” in the menu, select “Your promos”,
then tap “Add Promo Code”.

Step 03: Enter the promotional code you received from the Spin team or scratched off on the back of the Spin Access card. Select “Add” to confirm.

Step 04: Use the app to locate and unlock
a scooter.

Closeup shot of two Spin riders holding the handlebars of two Spin electric scooters with illuminated headlights

If you do not have a smartphone:

Step 01: Text your Spin Access code to (206) 800-6703, to
get registered.

Step 02: Find a scooter, and look for its vehicle number. This is usually located underneath the QR code, and sometimes also on the stem beneath the handlebars.

Step 03: Text “unlock” and the vehicle number to (206) 800-6703 to unlock, e.g. “unlock 12345”.

Step 04: To lock the vehicle and end your ride, text “lock” to the same number.Step 05: Text “balance” to the same number to be informed of your current credit on the account, if any.

Closeup shot of two hands holding an orange smartphone with the Spin app displayed on screen

If you have a smartphone:

Step 01: Download the Spin app.

Step 02: Under “Free Rides” in the menu, select “Your promos”, then tap “Add Promo Code”.

Step 03: Enter the promotional code you received from the Spin team or scratched off on the back of the Spin Access card. Select “Add” to confirm.

Step 04: Use the app to locate and unlock
a scooter.

Closeup shot of two Spin riders holding the handlebars of two Spin electric scooters with illuminated headlights

If you do not have a smartphone:

Step 01: Text your Spin Access code to (206) 800-6703, to get registered.

Step 02: Find a scooter, and look for its vehicle number. This is usually located underneath the QR code, and sometimes also on the stem beneath the handlebars.

Step 03: Text “unlock” and the vehicle number to (206) 800-6703 to unlock, e.g. “unlock 12345”.

Step 04: To lock the vehicle and end your ride, text “lock” to the same number.Step 05: Text “balance” to the same number to be informed of your current credit on the account, if any.

In-person visits

In the Spin cities listed below, you may buy Spin Access credit at a local Spin office. Transactions are cash only, with the exception of our office in Portland, OR, which accepts credit cards.

Please reach out to support@spin.pm, so we can make 
sure the team is ready for you.

Please note that, at time of purchase, we will be required to record your full name and telephone number.

spin access cardExample of a Spin Access card

Your Spin Access card may look like this.

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Atlanta, GA

1872 Marietta Blvd NW, Atlanta, GA 30318
Mon. - Fri.  10am - 3pm
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Baltimore, MD

101 N Haven St, Baltimore, MD 21224
Mon., Wed., Fri 2-5pm
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Fort Collins, CO

409 Delozier Dr, Unit B, Fort Collins, CO 80524
Monday - Friday 10 AM - 2 PM
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Chicago, IL

1936 W 17th St. Chicago, IL 60608
Tues., Wed., Thurs. ❘ 9am - 12pm
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Cleveland, OH

1617 St Clair Ave NE Cleveland, OH 44114
Mon., Wed., Fri. ❘ 10am - 12pm
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Kansas City, MO

15 Henning St. Kansas City, KS 66103
Tues. - Sat. ❘ 8am - 2:30pm
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Los Angeles, CA

3751 S Hill St. Los Angeles, CA 90007
Mon. - Fri. ❘ 9:00am - 1:00pm
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Memphis, TN

1565 Bartlett Rd. Memphis, TN 38134
Mon. - Fri. ❘ 10am - 12pm
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Portland, OR

2101 NW York St. Portland, OR 97210
Mon. ❘ 11am - 2pm
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San Francisco, CA

455 Toland St. San Francisco, CA 94124
Mon. - Fri. ❘ 10am - 12pm
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San Diego, CA

5131 Santa Fe St, La Jolla, CA 92037
Mon. - Fri. ❘ 10:00am - 5:00pm
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Seattle, WA

5959 Corson Ave S. , Suite 1A, Seattle, WA 98108 Mon. - Fri. ❘ 9am - 5pm
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St. Louis, MO

1507 Fairview Ave St. Louis, MO 63132
Mon. - Fri. ❘ 10am - 3pm
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Washington, DC

2020 Fairview Ave NE Washington, DC 20002
Mon. - Thur. ❘ 10am - 2pm

Getting Help

If you’re having trouble with any aspect of the Spin Access program, or have any questions, please reach out. You can find us on the web, by e-mail, or by dedicated support line:

ON THE WEB:

www.spin.app and clicking on the “live chat” icon in the lower right-hand corner

BY E-MAIL:

support@spin.pm

BY PHONE:

1-888-262-5189

Partner With Spin.

Spin is transforming cities and communities by offering accessible, affordable and sustainable forms of personal mobility.

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