Welcome to Spin Access

Spin is proud to offer Spin Access, which provides access to our scooters for people without smartphones, mobile location services, or credit cards. Spin Access also provides discounted fares for those who qualify.

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How Spin Access Works

  1. CONFIRM YOUR ELIGIBILITY

First, make sure you’re in one of these cities:

  • Washington, D.C.

  • Los Angeles, CA.

  • Asbury Park, NJ

  • Baltimore, MD

  • Chicago, IL

  • Chula Vista, CA

  • Denver, CO

  • Detroit, MI

  • Durham, NC

  • Minneapolis-St Paul, MN

  • Portland, OR

  • Sacramento, CA

  • St Louis, MO

  • West Lafayette, IN

If you just want to use Spin services without a credit card or smartphone, there are no further eligibility requirements.

If you’re also looking to receive discounted rates (with or without a smartphone or credit card), you must be enrolled in an official city, state, or federal support program with a low income requirement (including but not limited to SNAP, TANF, WIC, HUD Housing Choice Voucher, or LIHEAP). You will be asked to verify your enrollment in one of these programs in the application, or otherwise be able to document your low income status. You must also provide proof of address for the city you want to ride in.

If you’re not sure, please apply anyway and we’ll work with you to determine whether you’re eligible.

2. APPLY Online or in person

Online

Use the form below (also available at this link) to sign up to join the program. Once we’ve received your request, a member of the Spin team will be in touch to confirm eligibility and help you get access.

In Person

In Washington, D.C., Los Angeles, CA, and Chula Vista, CA, only (more locations coming soon!), you may also buy a Spin Access card (cash only). Any discounts you qualify for will be applied to the value on the card.

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In Los Angeles:

  • 3751 S Hill Street, Los Angeles, CA: open 9 am - 1 pm.

In Washington, D.C.:

  • 5400 Tuxedo Road, Hyattsville, MD: open 8 am - 6 pm.

In Chula Vista:

  • 5131 Santa Fe Street, San Diego, CA, 92109: open 9 am - 5 pm.

Please note that, at time of purchase, we will be required to record your full name and telephone number.

3. GET ACCESS

Once you’ve been approved, you can use Spin Access in the following ways:

If you have a smartphone:

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  1. Download the Spin app.

  2. Under “Free Rides” in the menu, select “Your promos”, then tap “Add Promo Code”.

  3. Enter the promotional code you received from the Spin team or scratched off on the back of the Spin Access card. Select “Add” to confirm.

  4. Use the app to locate and unlock a scooter.

If you do not have a smartphone:

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  1. Text your Spin Access code to (206) 800-6703, to get registered.

  2. Find a scooter, and look for its vehicle number. This is usually located underneath the QR code, and sometimes also on the stem beneath the handlebars.

  3. Text “unlock” and the vehicle number to (206) 800-6703 to unlock, e.g. “unlock 12345”.

  4. To lock the vehicle and end your ride, text “lock” to the same number.

  5. Text “balance” to the same number to be informed of your current credit on the account, if any.

Enjoy the ride!

Getting help

If you’re having trouble signing up, or have any questions about the program, please reach out. You can find us on the web, by e-mail, or by dedicated support line:

On the web: www.spin.pm and clicking on the “live chat” icon in the lower right-hand corner

By e-mail: support@spin.pm

By phone: 1-888-262-5189

 
 
 

Sign up here